Tag: terms used in hospitality sector

Meal Plans in Hotels: EP: Means European plan where you will get only rooms. CP: Continental plan where you will get room with breakfast. AP: American plan where you will get room with breakfast, lunch and dinner. MAP: Modified American plan where you will get room with breakfast and 1 major         meal wither breakfast or dinner according to your preference. BP: Bermuda plan where you will get room with continental or American breakfast. Some common terms used in hotel management Channel of communication - system or process of communication. How communication moves within the department. Check- in - to arrive at a hotel and write name and address in a list. The action of arriving and registering. Check- in procedure - formalities to be done when a guest checks in (allocating a room, taking guest's name, asking the guest to sign the hotel register. Check-out - action of leaving and paying the bill. Check -out procedure -formalities to be done when a guest checks out ( presenting the bill and making sure it is paid, taking the room key, etc). Concierges - a moving information desk. The tables are set up for special function, festival, for a special group or for events. Errand Card - is a task card that mentions room number, guest name and luggage types. It is prepared by reception and hand over to bell boy. Image building  - Creating good well of the company. Representing positive image of the company. In-house guest - Guests staying in the hotel. Personal grooming  -  process of positive development of a staff. Paging  - Process of identifying and informing of a guest. Reference point - From where information are received. Scanty baggage - term used for any guest with light baggage  Skipper - A room status term indicating that