Cancellation Policy, Terms and Conditions of Travel

PAYMENT POLICY

25% deposit is required at the time of booking your tour, with the 25% amount due no later than 30 days prior to departure. In general touring, the remaining 50% amount can be deposited before or during the tour but before it comes to an end. Failure to adhere to the payment policy may result in the cancellation of your booking. Please note: Latest payment policies are available on request from our Customer Service Team. Also, if you are making payment by any mode other than NEFT/RTGS, direct deposit, cash payment, you need to pay the transfer charges incurred by bank or any agency.

CANCELLATION POLICY

Discover Kullu Manali realizes that most people who cancel their reservations do so out of necessity or emergency. Nevertheless, cancellations are costly to administer and involve dedicated staff time, communications costs and advance purchased bills. Therefore, all cancellations would be charged the following fees:

  • Before 30 days: 25% of the tour cost
  • 30 – 15 days: 40% of the tour cost
  • 14 – 7 days: 80% of the tour cost
  • 6 – 3 days 90% of the tour cost
  • 2 – 0 days 100% of the tour cost

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees.

CANCELLATION DUE TO LANDSLIDE/SNOWFALL/BAD WEATHER

If the tour is cancelled/postponed due to landslide/snowfall/bad weather conditions/road blockade or any weather related problems at the last moment, no refund would be made. If the road is blocked and guests miss a stay at next destination, full cost of the hotel stay would be charged, in addition to tariff of the hotel booked instantly by us for their emergency stay. However, guests can book and pay hotel for emergency stay at their own expenses. If a particular destination is cancelled at last moment, full amount would be charged. This strict policy is applied as nature and its plays are beyond our control. These are rare situations but can happen to anyone, especially during winter months and monsoon season.

SPECIAL INSTRUCTIONS:

Kullu Manali is considered one of the safest tourist destinations of the world. The area is tourist-friendly, still you need to take care of some preparations which can make your stay even better and memorable:

– All the mobile phone networks work here. Airtel, Jio and BSNL have widest coverage. Both pre-paid and post-paid numbers work here.
– If you are coming from abroad and have no phone number, you can buy a temporary number after fulfilling legal formalities.
– Keep ready a pair of woollen (not heavy) with you as temperature may dip suddenly anytime even during summer months. Showers of rain or snowfall on peaks results in dipping of the mercury.
– If you are going to snow point and you don’t have snow dress and snow boots, you can hire them from one of the dozens of shops along Manali-Rohtang highway.
– Carrying Sun Screen lotion and sun glasses can help you avoid avoid suntanning. If coming during winter months, sunglasses are must as you will face problem even opening eyes when sun shines on snow and it reflects light.
– Don’t forget to carry photo id with you. Aadhaar, Passport, Driving License, Voter Cards are the best option. For security reasons, regular checking, police sometime ask unknown people to show their id.
– While travelling on mountains, keep drinking water and eating healthy food and fruits to avoid vomiting due to high altitude sickness and dizziness due to curby roads. Many tourists complain that they felt unwell/vomited while travelling on Himachal roads.
– Carry headache, stomachache, anti vomiting tablets with you. Keep drinking water to avoid minor high-altitude sickness.
– Kullu and Manali have many ATM machines where you can withdraw cash. But many times, mostly during long weekends, machines run out of cash. You will see long queues of customers outside all the ATMs during peak tourist season (April-June). So, carrying enough cash for use is advisable.
– Please respect the local culture of Kullu-Manali. If visiting remote villages like Malana, don’t take photos of residents and don’t touch the holy places without permission from residents. We strive to provide our customers with the quality and best possible services. Also, we seek your best cooperation as well.

FLIGHT BOOKING POLICY:

Customers shall have to pay 100% of the flight ticket charges in advance to book them air ticket. However, they will pay for the rest of the tour according to above mentioned PAYMENT POLICY. Refund for cancellation of flight tickets would be made according to the airline policies.

CHANGES TO BOOKINGS

In case of a booking alteration, such as change of destination, date or number of persons travelling, Discover Kullu Manali and our third party tour operators, reserve the right to charge a fee where applicable.

CONDITIONS OF TRAVEL

All the travellers are needed to carry valid photo id along with them. Travellers from abroad are need to carry passport, visa and valid travelling documents. We accept no responsibility for loss or damage to personal belongings or baggage. The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and we reserve the right to amend the itinerary in these circumstances with no obligation to refund.

TRAVEL INSURANCE

Travel insurance in not included in the tour price. However the same can be done on request at an extra cost.

CHILD POLICY

Children under 5 years (1 child per room) shall not be charged. Children aged 6 to 11 years would be charged 35% of the cost (of parents). Children of 12 years or above in age would be liable to pay the full tour cost.

FITNESS POLICY

Those who are suffering from asthma, heart diseases or high altitude sickness should consult their doctors before visiting Manali/Rohtang pass/Hamta or other hgh altitude areas. If a guest(s) suffer from medical problems during tour and is/are required to cancel their tour, the package cost would not be refunded. We strongly request our guests to get themselves medically examined before visiting Manali. Also, they should eat healthy and drink enough water and take all precautions to keep their body fit.

CODE OF ETHICS

Code of Ethics for tourists visiting Kullu-Manali

a) As a Guest – Respect local traditions- protect local cultural- maintain local prides.

b) While taking Photographs- Respect privacy-ask permission and restraint use of flashlight for photography and filming inside National Monuments and smoking and alcohol drinking is strictly prohibited.

c) Respect Holy Place- preserve what you have come to see- never touch or remove religious objects- purchase and sale of antiques which is more than 100 years old is against the law and it attracts punishment under rules.

d) Don’t carve your initials on the wall of religious places and historical monuments.

e) Keep noise levels down- especially at night or in quiet religious centres.

f) While in Mountains burn or bury all non-degradable litters-don’t expect others to clean up after you.

g) Keep stream water clean and avoid using pollutants such as detergents in stream and springs- if no toilets facilities are available- make sure you are at least 30 meter away from water source and bury or cover waste.

h) Giving to children encourages begging – a donation to project like Health Centre, Old Age Home, Orphanage or School is a more constructive way to help.

i) Visitors who value local traditions encourage local prides and maintain local cultures-please help them to gain a realistic view of life in other parts of the World.

j) If anybody offers/try to sell you drugs (charas/chitta etc), inform the local police at 100 or 01902-252326.

k) The beauty of the place and loving kinds of the people may change you but please do not change them.

 

Code of Ethics for tourism entrepreneurs

a) Tourists are our respectable Guests and it costs nothing to receive with a sweet smile.

b) Tourists come to discover the land of eternal peace with serene beauty and rich cultures- share the valuable information to learn from each other.

c) Better quality environment is important for Tourism as it attracts Tourists and makes them feel at home and enjoy their stay.

d) Maintain our valued traditions of simplicity and sincerity in the services of tourists because they visit us to enjoy tours but not to suffer.

e) Have prides in the Multi-coloured lifestyle of the people and introduce tourists to our ancient songs and music- arts and crafts and our family cooking, which come from our customs.

f) Whosoever goes home with nostalgia for the smile of welcome- for kindness and sincerity- will come back with friends.