FAQs

There are many payment options from where you can choose a suitable payment mode. You can pay by debit/credit cards/online bank transfer/PayTM/NEFT/Bank Deposit/DD/Cheque Payment/Cash Payment.

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax. Whatever is not listed in the “Price Includes” column would be borne by you. Your personal expenses like tip, laundry, telephone, meals other than your purchased plan, service other than your plan hired by you, shopping would be paid by you.

We understand that you may not have a printer handy when you’re traveling, so it is not necessary to have a printed copy. It is always good idea to have printed booking voucher (and Volvo bus ticket) to avoid any confusion with the receptionist, however, digital vouchers are also valid. You can show ticket/voucher on your phone.

In worse condition, if you have none of these, you can inform us in advance so that we make arrangement to notify the persons in advance. You need not to carry anything to get you private taxi. Taxi driver will contact you himself.

Please contact us to get the latest information on your desired trip. You can get 100% confirmation for your private tour but group tours are dependent on various factors.

If you are coming in winters (October to March), bring heavy woollens (inner/sweater/jacket) and good shoes. You may have to walk on snow. Water proof jacket is advisable. If you are coming in September or April, bring light woollens (sweater or jacket), if you are coming in summers (May and June), you may wear anything you want but bring one jacket with you which would be needed while going to Rohtang pass (snow point). If you are coming in Monsoon season (July and August), bring light woollens with portable umbrella or raincoat. Remember, it is always good idea to wear sports shoes on hills. Whatever you wear, it should be comfortable as well.

Discover Kullu Manali realizes that most people who cancel their reservations do so out of necessity or emergency. Nevertheless, cancellations are costly to administer and involve dedicated staff time, communications costs and advance purchased bills. Therefore, all cancellations would be charged the following fees:

• Before 30 days: 20% of the tour cost
• 30 – 15 days: 40% of the tour cost
• 14 – 7 days: 80% of the tour cost
• 6 – 3 days: 90% of the tour cost
• 2 – 0 days or no show up: 100% of the tour cost

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees.

Yes. Reservations are required for guaranteed confirmation. We confirm booking only after receiving advance amount. Advance reservations help us make arrangements and book services.

Rohtang permit is required for vehicles going to Rohtang for tourism purpose. Permit is not required for tourists but for all vehicles. Permits are limited and are issued online on first come first serve basis. Vehicles that have no permit would not be allowed to go beyond Gulaba. The permit system is started by Himachal government after directions from National Green Tribunal (NGT) which was concerned about increasing pollution on ecologically fragile Rohtang pass.

Visit official website of Rohtang Pass Permit here http://rohtangpermits.nic.in/ and fill in the required details, make payment and take printout.

No, you need to pay Rs 500 permit charges and Rs 50 congestion charges online through payment gateway at the end of the permit booking process.

The permit is included during off-season (July to December). Rohtang remains closed in winters from December to May. Availability of permit in peak summer season (May and June) becomes very difficult due to extremely high demand. We do not include taxi charges for Rohtang in peak season. However, if we succeed in getting permit, we include it to the package and charge taxi fare for Rohtang pass.

Snow in Manali is available from November till June. However, availability of snow totally depends on weather conditions and quantity of snowfall during winter months.

Rohtang pass, 51km from Manali, is the common spot to see snow in summer months. As road to Rohtang pass gets blocked with snow in winter months (December to mid-May), you can see snow at Solang valley, Gulaba, Kothi, even inside the Manali town or at the balcony of your hotel room from December to March.

Generally all Volvo buses from Delhi to Manali starts after 5 PM. The last Volvo from Delhi (govt Volvo) leaves at 8:30 PM. All buses are overnight. Timing is weather and season dependent. Once you book package, we shall send you ticket along with exact timing.

Volvo buses start leaving Manali for Delhi at 4:30 PM. The last Volvo from Manali (govt Volvo) leaves at 6:30 PM. All buses are overnight. Timing is weather and season dependent. Once you book package, we shall send you ticket along with exact timing.

In favourable conditions (no or moderate jams) the bus takes 14 hours.

There are many boarding points in Delhi which keep changing. To avoid confusion, refer to you ticket or contact us in advance. Majnu ka Tilla, Kashmiri Gate, RK Ashram are the common boarding points for different buses.

All private Volvo starts journey from Private Volvo Stand at Rangari, 2km from Manali town, towards Kullu. But, as Private Volvo buses have no authorized parking/stand, they keep changing their boarding place anywhere from Manali to Patlikuhal.

Government (HRTC and HPTDC) Volvo buses are available for boarding at government bus stand in the middle of the town, adjacent to Mall Road, behind Durga Mata Temple.

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified in advance if there are changes due to weather. Sometime Kullu administration or Department of Himachal Tourism issues weather advisory and imposes ban on adventure activities. We are bound to comply with such advisories. Very Heavy snowfall, flash floods, cloudbursts, landslides are some of the main reasons of such bans.

We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water. If coming in rainy season, you can bring portable umbrella or light raincoat (if needed, buy in Manali). Carry sunglasses and sunscreen lotion to avoid sun tanning.